Customer Service Executive (Face-to-Face)

Key Responsibilities:Greet and assist customers face-to-face.Handle customer queries, complaints, and requests promptly and professionally.Guide customers through products, services, or processes with clarity and confidence.Process transactions, applications, or documentation accurately (as applicable).Escalate complex issues to the right department while keeping the customer informed.Maintain a clean, organized, and welcoming service area.Meet daily/monthly service quality and customer satisfaction targets.Build long-term relationships that turn first-time visitors into repeat customers.Required Qualifications:1–3+ years of face-to-face / in-person customer service experience.Excellent communication skills in English; Arabic, Hindi, or Urdu is a strong plus.Warm, approachable, and well-groomed presentation.Strong problem-solving skills and the ability to stay calm under pressure.Comfortable working with POS systems, CRM tools, or ticketing software.