Customer Service Expert, Spanish + Basque, Catalan/Valencian or Galician | Remote, Portugal

Customer Service Expert, Spanish + Basque, Catalan/Valencian or Galician | Remote, PortugalAbout the roleWe are hiring Spanish-speaking customer service professionals for Netflix, the leading global streaming service. You will be the first point of contact for customers in your regional language market, handling their questions with empathy and efficiency. The role is 100% remote, with occasional work from the Lisbon hub for training or technical setup.Your responsibilitiesSupport customers by phone, email and chat in Castilian and your regional languageHelp with account management, billing questions and technical troubleshootingProvide accurate information about products, services and featuresIdentify customer needs and find fast, effective solutionsMeet quality and performance standards while keeping satisfaction highYour profileFluent level of Castilian SpanishFluent level Basque, Catalan/Valencian or Galician (one is required)English at B1 level or higher (training is held in English)Already living the greater Lisbon area, with your Portuguese NIF and your CRUE (EU citizen registration certificate) in placeStable fibre internet connection at homeStrong communication skills and a real interest in problem-solvingComfortable with digital tools and platformsAdaptable, detail-oriented and able to thrive in a fast-paced environmentThe OfferGross package of approx. €1,260 per month, including holiday and Christmas allowances and meal allowancePaid training of about 2 weeks (8 hours per day)Health insuranceFixed-term contract of 12 months, permanent after 2 years22 days of annual leave and Portuguese public holidaysWorking hours40 hours per week on a rotating shift pattern, Monday to Sunday, between 9 AM and 8 PMInterested?Apply with your CV in English and confirm that you already hold your NIF and CRUE and have fibre internet at home.