Customer Service Japanese Speaker

ResponsibilitiesAssist customers through phone, chat, and email channels (training and scripts will be provided).Understand customer concerns and deliver excellent service with a customer-first approach.Build positive customer relationships through professional and effective communication.Provide accurate, complete, and timely information to customers.Resolve customer issues efficiently by offering appropriate solutions and ensuring follow-up when needed.Maintain accurate records of customer interactions and update customer information in the system.QualificationsOpen to fresh graduates and experienced candidates from all educational backgrounds.JLPT N1/N2 MANDATORY.Proficient in both Japanese and English (language skills will be assessed during the recruitment process).Strong communication and interpersonal skills.Fast learner with a positive attitude and a passion for customer service.Able to multitask and manage priorities effectively.Minimum Senior High School graduate with BPO experience, or Bachelor's degree graduate with or without experience.Comfortable working in a collaborative team environment.Willing to work onsite at RDTX Square, South Jakarta.Willing to work rotating shifts, including night shifts, following Japan business hours.Available to join immediately.BenefitsCompetitive salary above the Jakarta minimum wage.Monthly performance incentives and project allowance.Shift and overtime allowances.Holiday pay for work performed on public holidays.BPJS Kesehatan and BPJS Ketenagakerjaan.Additional benefits will be discussed during the recruitment process.Take the next step in your career and be part of a global team. We look forward to welcoming you!