Customer Service - Makassar

About The PositionAs a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.ResponsibilitiesProvide service to customers visiting the branch in accordance with established SOPsAssist customers and provide appropriate solutions to their inquiries and concernsProvide accurate information about Amar Bank’s products and servicesDocument and record customer complaints, inquiries, and requestsSupport other Customer Service officers when neededRequirementsMin. Diploma (D3) or Bachelor’s degree (S1) from any majorComfortable handling customers through walk-in, inbound, and outbound interactionsCustomer-oriented with a strong service mindsetGood communication and interpersonal skillsDisciplined, committed, and professional with a strong work ethicPlacement: Amar Bank Makassar Branch.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.