Customer Service Manager (Cloud) @ Dubai

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.ResponsibilitiesManage customer relationships and ensure high customer satisfaction.Drive customer retention and contract renewals.Identify upselling and cross-selling opportunities.Monitor account health and proactively manage customer engagement.Conduct regular customer meetings and Quarterly Business Reviews (QBRs).Coordinate closely with Sales, TAM, Presales, Solutions Architecture, Finance, and other internal stakeholders.QualificationsBachelor's degree or equivalent experience3+ years' of customer serviceExcellent written and verbal communication skillsProficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)Do follow our LinkedIn for faster response. Only shortlisted candidates will be notified. https://www.linkedin.com/company/tally-recruitment-agency/