Customer Service Manager

SummaryDrive efficient customer support operations by managing order processing, providing clear communication, and coordinating with cross-functional teams in a fast-paced environment.Job DetailsEmployment type: Contract To HirePay Information: $27-30/hour (W2) + benefitsLocation: Minneapolis, MN (Onsite)Role Overview:As a Customer Service Coordinator, you will support B2B clients by managing order entries, providing timely updates, and resolving issues promptly. You'll collaborate with sales, logistics, and production teams to ensure seamless service delivery. Building strong client relationships and handling complex requests are key to success in this role.Day in the LifeManage data entry for quotes, orders, and sample requests.Communicate with customers regarding order status and issues.Collaborate with sales, operations, and engineering teams.Coordinate logistics for shipping and delivery.Support account management and maintain client relationships.Your Qualifications4+ years of B2B customer service experience.Strong attention to detail and multitasking ability.Professional verbal and written communication skills.Proficiency in Microsoft Office and general systems.Ability to prioritize in high-volume settings.ERP experience (Epicor preferred).Manufacturing or logistics background preferred.Project management experience a plus.Experience supporting complex orders or technical environments.Ability to work under pressure and solve problems effectively.What We Believe InCelarity believes a key part of creating happy careers is first creating inclusive connections for ALL talent through exposure and access. Celarity knows the importance of providing exposure, access, and equitable opportunities and is on a mission to connect open, qualified, and available candidates to careers in the Marketing, Creative, Digital, Operations, Human Resources, and Financial industries. Celarity is an Equal Opportunity Employer. For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community. Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.