Customer Service Manager

looking for an experienced and results-driven professional to join a leading government/service-oriented organization in Dubai and lead customer happiness and service excellence initiatives.Key Responsibilities:• Lead and manage the Happiness Center and ensure high-quality customer service delivery.• Develop and implement customer happiness and service excellence strategies.• Monitor customer satisfaction, feedback, complaints, and service performance indicators.• Identify opportunities to improve customer experience and enhance service delivery.• Lead and develop the team, ensuring high performance and continuous improvement.• Establish and monitor KPIs and prepare performance reports for senior management.• Coordinate with internal departments and external stakeholders to resolve customer issues and improve services.• Ensure services are aligned with Dubai Government standards and best practices.Requirements:Bachelor’s degree in business administration, public administration, customer experience, or a related field.Minimum 6 years of relevant experience in customer happiness, customer experience, service excellence, or a similar field.Experience in a government or service-oriented organization recognized for achieving high customer satisfaction/happiness results, preferably among the top three performing entities.🇦🇪 Strong knowledge of government service standards and customer happiness practices.