Customer Service Manager

Customer Service ManagerWednesbury£35,000 – £45,000 depending on experiencePermanent | Full Time | On-siteAre you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?We’re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.It’s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.The roleYou’ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.Your responsibilities will include:Managing and coordinating the day-to-day customer service functionOverseeing sales order processing and ensuring customer requirements are handled efficientlyActing as a key point of contact for customer service queries and issuesManaging and supporting a Customer Service CoordinatorMaintaining effective office systems, processes and proceduresProviding administrative support to the senior leadership teamWorking closely with internal departments to resolve issues and improve the customer experienceSupporting and leading wider operational projects, including efficiency, sustainability and environmental initiativesLiaising with the People team regarding starters, leavers and employee-related processesSupporting Health & Safety activity, compliance and trainingCoordinating suppliers and external service providersSupporting building, facilities, utilities and security requirementsIdentifying opportunities to improve processes and ways of working across the functionAbout youWe’re looking for someone who is organised, proactive and comfortable juggling a varied workload.You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.You’ll ideally bring:Previous experience managing a customer service, sales office or administrative functionExperience within a manufacturing, engineering, distribution or similarly fast-paced environmentStrong organisational and multitasking skillsExcellent communication and relationship-building abilityExperience managing or supervising othersConfidence dealing with customers and resolving issuesGood commercial awareness and attention to detailStrong Microsoft Office skillsA practical, solutions-focused approachThe confidence to work with colleagues at all levels of the businessThis isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you.Apply today or contact MET Professional for a confidential conversation.