Customer Service Manager

We’re looking for an experienced, organised, proactive, and friendly standalone Customer Service Manager to serve as the key point of contact for all customer service-related matters, ensuring smooth and efficient communication, order processing, and customer satisfaction. Key ResponsibilitiesCustomer order managementShipping and invoicingCustomer engagementCustomer administrationManaging customer expectationsOperational administrationLiaising with customers and internal teams to ensure orders are processed smoothlyResolving queries and issues quickly and professionallyYou’ll Thrive Here If You’reHighly organised and able to manage multiple priorities with easeProactive and solution-oriented, spotting issues before they become problemsConfident managing relationships with customers and colleagues at all levelsComfortable working in a fast-paced environment and taking ownershipProfessional and discreet, particularly when handling sensitive informationPassionate about providing excellent customer serviceMust-HavesExceptional organisational skillsExperience in a similar customer service roleIdeally, experience within the wine, drinks, alcohol or food industryA passion for developing strong, long-term relationships with customersExperience using Microsoft Business Central would be beneficialKnowledge of Bevica would be a strong advantageWhy You’ll Love Working HereAt Benchmark Drinks, you’ll join a connected, ambitious team that’s helping redefine what premium drinks look like.We’re entrepreneurial, fast-moving and passionate about what we do — and we celebrate the wins.We Invest in Our People WithPrivate medical insuranceAnnual bonus schemeAnnual beverage allowanceTravel allowanceProfessional developmentWine education and trainingWe work from a bright, friendly office by the River Thames in southwest London, just steps from Wandsworth Park with great transport links.Ready to join one of the UK’s most exciting drinks companies and make your mark? We’d love to hear from you.