Customer Service Manager

Customer Service ManagerHuddersfieldSalary - circa £45,000 Per AnnumFull-Time - Monday–FridayAre you an experienced Customer Service Manager who enjoys leading teams, improving customer journeys and driving high standards?We’re working with a leading retail business in Huddersfield that is looking for an ambitious and commercially minded Customer Service Manager to join its growing team.This is a fantastic opportunity for someone who can combine strong people leadership with a genuine focus on customer experience, operational performance and continuous improvement.The RoleAs Customer Service Manager, you’ll take ownership of the day-to-day customer service operation, ensuring customers receive an excellent experience at every stage of their journey.You’ll lead, coach and develop a customer service team, while using data and performance metrics to identify opportunities to improve processes, service levels and overall customer satisfaction.Key Responsibilities:Lead, motivate and develop a high-performing customer service teamTake ownership of customer service performance and KPIsMonitor service levels, response times, customer satisfaction and qualityCoach team members to improve individual and team performanceIdentify opportunities to improve customer journeys and internal processesHandle escalated customer queries and complaints where requiredWork closely with other departments including Sales, Operations and MarketingAnalyse customer feedback and performance data to identify trends and improvementsSupport recruitment, onboarding, training and ongoing development of the teamEnsure a consistent, professional and customer-focused approach across the departmentDrive a culture of continuous improvement and accountabilityAbout YouWe’re looking for an experienced customer service professional who has previously managed or led a customer-facing team.You’ll Ideally Have:Proven experience in Customer Service Management or Team LeadershipExperience within a retail, ecommerce or consumer-focused environmentStrong people management and coaching skillsA track record of delivering against customer service KPIsExcellent communication and problem-solving skillsExperience managing escalated complaints and challenging customer situationsA data-driven approach to performance managementThe ability to work collaboratively across multiple departmentsA proactive approach with a genuine passion for delivering an excellent customer experienceIf you’re an experienced Customer Service Manager looking for your next challenge in Huddersfield, we’d love to hear from you.