Customer Service Manager

📣 Hiring Now! 📣Are you a detail-oriented problem-solver with a knack for customer service? We're seeking a Customer Service Manager to join our fast-paced, family-run team at Caster Technology Corporation! We pride ourselves on delivering durable, high-performance products and friendly, knowledgeable support. We're growing fast and looking for someone who values service, professionalism, and a good team dynamic.We are seeking a candidate with strong mathematical skills, particularly in fractions, relevant to the hardware and fasteners industry. Experience with Salesforce is highly desirable. The ideal candidate will thrive in a fast-paced environment, excelling in quoting and contributing to data management and revenue generation. We are looking for a college-educated individual who can proactively identify and resolve order issues such as credit discrepancies, note errors, or late purchase orders, and communicate effectively with customers to ensure seamless operations. Proactive customer communication is critical for our success. We need someone who is diligent and adept at making connections to ensure smooth workflow.🔧 Key Responsibilities:Handling customer inquiries via phone, email, and chat.Processing orders, returns, and quotes efficiently.Working closely with sales and technical teams.✅ What We're Looking For:3+ year of customer service experience (manufacturing/B2B a plus!).Proficiency with Salesforce CRM systems, Microsoft Office & Epicor ERP Systems.Strong math skills, especially with fractions (hardware & fasteners industry!).We offer competitive pay, great benefits, and a supportive environment! If you're looking to grow your career in a dynamic setting, we want to hear from you!👉 Send resumes to: [marketing@castertech.com]#CustomerService #HiringNow #JobOpening #GardenGrove #ManufacturingJobs #B2B #CareerOpportunity #CasterTechnology #Salesforce #MathSkills