Customer Service Manager

An Well known aviation business is seeking a Customer Service Manager to lead its order-processing function and support customers using its web-purchasing channel. This role offers responsibility for both daily operations and team performance, with direct involvement in customer orders, product information and RFQ activity. The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experienceKEY DUTIES WILL INCLUDEOversee order entry, billing documentation and associated audit reporting.Maintain product records, descriptions and pricing information.Lead the recruitment, training, scheduling and day-to-day performance of the team.Support web-buying customers, customer-care activity and RFQ responses.EXPERIENCE & SKILLSPrevious aviation purchase-order processing experience.Strong organisational, computer and problem-solving skills.Ability to manage deadlines and work effectively under pressure.Clear evidence of managerial aptitude and collaborative working.Apply or enquire:Jack McKayPeak Performance Recruitment Ltd.Email: Jack@aircraftleasing.ieTel: +353 42 941 9658