Customer Service Manager

Customer Service Manager - ManufacturingPainesville, OH – Onsite$90K–$120K Base + 5% BonusAbout the RoleThis position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization.This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel.Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership.Requirements3–5+ years of customer service, customer operations, order management, sales support, or similar experienceExperience working for a manufacturing company is requiredStrong Microsoft Excel skillsExperience managing customer orders, delivery expectations, and issue resolutionStrong communication, organization, and problem-solving skillsAbility to work cross-functionally with Operations, Supply Chain, Finance, and SalesBachelor’s degree or equivalent relevant work experiencePrevious supervisory or team-lead experience preferred, but not requiredAerospace experience is NOT requiredWhat You Will DoLead and support a team of 2–3 Customer Service RepresentativesOversee customer orders from entry through delivery and ensure commitments are communicated accuratelyServe as an escalation point for customer service, delivery, pricing, and order-related issuesWork closely with Operations and Supply Chain to align customer requirements with manufacturing capacitySupport quotations, pricing, order entry, warranty/service claims, and customer onboardingBuild strong relationships with key customers and proactively resolve issuesCoach and develop team members while improving overall customer service performance