Customer Service Manager

Customer Service Manager / Customer Experience Manager / Customer Care ManagerSan Antonio, TX, USUp to $85k depending on experienceA growing organization is seeking an experienced Customer Service Manager / Customer Experience Manager / Customer Care Manager to lead a customer-focused team and drive improvements across day-to-day operations, service delivery, and internal processes.This role is ideal for an operations leader with experience managing teams, improving workflows, implementing performance initiatives, and using data to enhance customer satisfaction and business efficiency. The successful candidate will play a key role in developing processes, supporting team growth, and ensuring a consistently high standard of customer experience.Customer Service Manager / Customer Experience Manager / Customer Care Manager Benefits:Salary up to $85,000 depending on experienceLeadership responsibility within a growing organizationOpportunity to improve processes and operational performanceAbility to influence customer experience strategy and team developmentThe Customer Service Manager / Customer Experience Manager / Customer Care Manager Role:Lead, mentor, and develop customer-focused teams to improve performance, engagement, and efficiencyCreate and implement processes that improve consistency, productivity, and overall customer experienceEstablish performance goals, measure results, and identify opportunities for continuous improvementDevelop training, coaching, and quality initiatives to support employee developmentAnalyze operational data and customer feedback to identify trends and improvement opportunitiesSupport resource planning, budgeting, and operational decision-makingWork closely with internal departments to improve communication, workflows, and customer outcomesIdentify opportunities to improve systems, technology, and processes to enhance operational effectivenessCustomer Service Manager / Customer Experience Manager / Customer Care Manager Requirements:3+ years’ experience managing teams within customer operations, service operations, or a similar environmentProven ability to coach, motivate, and develop high-performing teamsStrong understanding of operational processes, performance management, and workflow improvementExperience analyzing data and using insights to drive improvementsComfortable working with CRM, reporting, and business management systemsStrong communication, organization, and problem-solving skillsExperience managing budgets and resources is preferredBachelor’s degree preferred but not essential; relevant experience considered