Customer Service Manager

Customer Service ManagerAleef Group | Riyadh, Saudi ArabiaAleef Group is looking for a hands-on Customer Service Manager to lead and develop the customer service function across its veterinary clinics in Riyadh.The ideal candidate has experience not only managing a customer service/call center team, but also implementing systems, processes, KPIs and performance targets.Key ResponsibilitiesLead and develop the customer service/call center teamImplement and improve customer service systems, processes and workflowsSet and monitor KPIs, targets and team performanceImprove service quality, customer experience and complaint handlingProvide regular performance reporting and identify areas for improvementRequirementsExperience managing or supervising a customer service/call center functionProven experience implementing processes, systems and performance targetsStrong understanding of customer service KPIs and team performance managementHands-on, proactive and improvement-focusedVeterinary/healthcare experience is a plus