Customer Service Manager

Customer Service Manager📍 Dallas, TX | Onsite👥 Manage Team of 8-10 Customer Service Representatives and Team Leads🏭 Manufacturing / B2B EnvironmentAre you a hands-on customer service leader who thrives in a fast-paced environment and knows how to balance people leadership with operational execution? We are seeking a Customer Service Manager to lead our customer service team, drive service excellence, and ensure an outstanding customer experience across all customer touchpoints.What You'll DoLead the day-to-day operations of a customer service team, including call management, email response, order processing, and case management.Drive performance against key service metrics, including response times, service levels, customer satisfaction, and productivity goals.Coach, develop, and hold team members accountable while fostering a high-performance, customer-first culture.Resolve complex customer issues and serve as the primary escalation point for critical customer concerns.Partner cross-functionally with Sales, Manufacturing, Supply Chain, Shipping, and Finance to deliver exceptional customer outcomes.Roll up your sleeves and support frontline customer service activities when business needs demand it.Identify and implement process improvements that enhance efficiency, service quality, and the overall customer experience.What We're Looking For5+ years of customer service experience with at least 3 years in a leadership role.Proven experience managing service level metrics, customer satisfaction, and team performance.Strong coaching, problem-solving, and communication skills.Experience with ERP, CRM, and customer case management systems.Manufacturing, distribution, or B2B customer service leadership experience is strongly preferred.Why Join Us?This is an opportunity to make a visible impact by leading a team that is critical to customer success. You'll play a key role in improving service performance, developing talent, and driving operational excellence in a growing organization. Ready to lead, coach, and make a difference every day? Apply now and help us deliver an exceptional customer experience.