Customer Service Manager - Retail - Chessington - £40/45,000 + bonus

We're working with a thriving consumer business looking to recruit a Customer Services Manager on a permanent basis. Reporting into the Director of Sales and with a dotted line to the Senior Manager Team, the remit of the role will be lead the Service Support function, leading a team of 3 and delivering best-in-class customer service. Key areas of focus will include:-Leading and motivating an established teamHands-on account management of their largest 2 accountsImproving processes and implementing efficiencies.Introducing more metric-led KPIs and processesAdopting automation and AI tools where appropriate.Business partnering Sales Teams.This will ideally suit an experienced Customer Services leader looking for a new and exciting challenges. There will be a lot of quick wins and also the opportunity to shape the function in the longer-term. You must live with an easily commutable distance to Chessington.