Customer Service Manager / Store Manager / Customer Service Supervisor

Role DescriptionWe are looking for a Customer Service Manager / Store Manager / Customer Service Supervisor to oversee customer service activities, coordinate daily store operations, and maintain high standards of service quality and customer satisfaction. The role involves managing operational workflows, supporting team performance, resolving customer concerns, and ensuring that business procedures are implemented effectively. The successful candidate will contribute to a positive customer experience, efficient store management, and the achievement of organizational goals.Key responsibilities include coordinating customer service activities, monitoring service standards, handling customer inquiries and complaints, and ensuring that issues are resolved professionally and promptly. The role also involves organizing staff schedules, allocating responsibilities, monitoring daily operations, and supporting team members in delivering consistent service. For store management activities, responsibilities include monitoring stock levels, coordinating inventory replenishment, maintaining product displays, overseeing transactions, and ensuring that store facilities remain organized and presentable. The role may also involve reviewing sales performance, preparing operational reports, monitoring service indicators, and identifying opportunities to improve productivity and customer engagement. The successful candidate will collaborate with sales, inventory, logistics, and other departments to coordinate operational requirements and maintain smooth business processes. Additional responsibilities include supporting staff training, maintaining accurate records, ensuring compliance with company policies and safety procedures, and implementing improvements that strengthen service efficiency and overall operational performance.QualificationsBachelor's degree or diploma in Business Administration, Retail Management, Customer Service Management, Hospitality, or a related field.Strong understanding of customer service principles, retail operations, team coordination, and service quality management.Knowledge of customer relationship management, complaint resolution, and customer satisfaction improvement practices.Familiarity with point-of-sale (POS) systems, inventory management software, CRM platforms, and operational reporting tools.Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.Ability to coordinate staff schedules, organize daily tasks, monitor operational performance, and maintain service standards.Understanding of stock management, sales reporting, product presentation, and store administration.Strong leadership, communication, organizational, and problem-solving skills.Excellent interpersonal abilities and the capacity to handle customer concerns professionally.Good attention to detail when managing transactions, inventory records, customer information, and operational documentation.Ability to prioritize responsibilities, coordinate multiple activities, and adapt to changing business needs.A customer-focused and proactive mindset with an interest in team development, service excellence, retail performance, and continuous improvement.