Customer Service (Mandarin Speaker)

Customer Service (Mandarin Speaker)Location: Tangerang City, Banten (WFO) near Bandara Soekarno-HattaIndustry: Logistics / Freight Forwarding / Customs ClearanceJob ResponsibilitiesServe as the primary point of contact for Chinese-speaking clients, handling inquiries related to import customs clearance processes, shipment status, and documentation requirementsCoordinate and monitor end-to-end import clearance processes, including document preparation, customs submission, duty payment, and cargo releaseLiaise with customs brokers, internal operations teams, and government authorities (Bea Cukai) to ensure smooth and timely clearance of import shipmentsReview and verify import documents such as Bill of Lading, Commercial Invoice, Packing List, and other required customs documents for accuracy and completenessCommunicate proactively with clients regarding shipment updates, clearance status, delays, and issue resolution in English & MandarinHandle and resolve customer complaints, exceptions, and clearance issues in a timely and professional mannerMaintain accurate records of import transactions, clearance status, and customer interactions in the systemCoordinate with the finance team for duty, tax payments, and invoicing to clientsRequiremenstOpen to all educational backgrounds; relevant experience is prioritizedMinimum 1–2 years of experience in customer service, customs clearance, or logistics operationsProficient in Mandarin (written and spoken) is a must — to communicate with Chinese-speaking clients and counterpartsFamiliarity with import customs clearance processes and Bea Cukai regulations is an advantageUnderstanding of import documents (B/L, Commercial Invoice, Packing List, PIB) is a plusProficient in Microsoft Office Suite (Excel, Word).Detail-oriented, responsive, and able to work under pressureWilling to work WFO in Tangerang City, Banten.