Customer Service Officer (Alexandra Road / Punggol)

Job descriptionInbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;· Fulfillment follow through on case handling and with customers;· Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information· Overtime is required based on the work load.Job Requirements· Minimum of ITE, 'O' levels. Open for Fresh resource with any background.· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.· Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.· Good analytical skills; passion for working and is good in working with numbers.· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.· Passion for working, responsible and with good working attitude.· Proficient in PC skills including MS Office applications.· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.Working Hours :Morning and Afternoon shifts working but NO night.5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 week day + 1 weekend, non-consecutive)Or otherwise advised by the ClientOvertime/Off days:For temp staff earning S$2,600/mth and below, for work performed beyond normal work hours, staff is compensated 1.5 times of hourly pay rate.Payment for work done on a rest day :For up to half of normal daily working hours – 1 day’s salaryFor more than half of normal daily working hours – 2 days’ salaryWork done beyond the normal working hours shall be considered as Overtime payLocation: Alexandra Road.Benefits: Salary + Employer CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.Budget capped max/ up to $4000 (including shift allowances - negotiable between ($2200-$4000) based on your last drawn salary