Customer Service Officer

Job Type: 1 year renewable contract (long term)Customer Service Officer (Banking Sector)Location: Jurong or Changi depending on preferred location and proximity from residenceTraining: First 2 months of training will be conducted at Changi LocationWork Timings: Afternoon Shifts: 1pm to 10 pm/2 pm to 11 pm/3 pm to 12 pm ( 1 weekday off and 1 weekend off )Job Requirement:1 year of Customer service experience in Banking Sector or 5 years of Customer service experience in Non-Banking Sectors.Fresh Diploma or Bachelor Degree graduates are welcome to apply.Comfortable with using computer applications and tools.Background in customer-facing roles (front or backend) is preferredJob Role and Responsibilities:Achieve set Customer Center targets (KPIs) while upholding service quality.Ensure accuracy and compliance for customer requests.Promote the Bank's products and services through cross-selling.Assist customers in transitioning to the Bank's digital platform based on their preferences.Uphold professional standards when interacting with customersDemonstrate flexibility in work deployment as needed.Assist Operations in managing customer requests and transactional follow-ups.On the job training will be provided.Kindly revert with below details in addition to updated resume to rekha@helius-tech.com or whatsapp: +65 9473 3867 for faster response.Full Name as per the Passport or IC :Current SalaryExp Salary (in SGD)Notice period (availability)Residential Status in SGReason for ChangeThanks & Best RegardsRekha NSenior ConsultantWhatsapp : +65 9473 3867rekha@helius-tech.comhttps://www.helius-tech.com/careers/www.helius-tech.comSingapore -Malaysia- India - Thailand – Japan