Customer Service Officer

Company Description Alkhorayef Petroleum Company is a Saudi-owned oil and gas services provider headquartered in Dammam, with operations across 11 countries in the Middle East, Africa, and Latin America. The company is recognized as a market leader in artificial lift technologies, including Electrical Submersible Pumps, Horizontal Pumps, and Progressive Cavity Pumps, and is a supplier of choice for crude production facilities and enhanced oil recovery projects. Alkhorayef Petroleum delivers end-to-end solutions, from research and development and engineering to manufacturing and field services, ensuring advanced, fit-for-purpose technologies for its customers. The company’s flexible business model, including BOO, BOOT, and EPCIOM arrangements, has positioned it at the forefront of pioneering energy initiatives and high-profile projects in the region. Its customer-first approach and focus on holistic service, operation, and maintenance continue to drive growth and solidify its reputation in the oil and gas service market.Role Description The Customer Service Officer role is a full-time, on-site position based in Saudi Arabia. This role is responsible for handling customer inquiries, requests, and complaints through various channels, ensuring timely and accurate responses. The Customer Service Officer maintains customer records, monitors service delivery, and follows up on pending issues to support high levels of customer satisfaction. Daily tasks include coordinating with internal teams to resolve technical or service-related problems, documenting interactions in line with company procedures, and contributing to the improvement of customer service processes. The role also involves providing clear information about products, services, and policies, and assisting in gathering customer feedback to enhance overall customer experience.Qualifications Strong Customer Service and Customer Support skills, with the ability to handle inquiries, issues, and complaints professionally.Demonstrated focus on Customer Satisfaction and Customer Experience, ensuring positive, consistent interactions.Effective Interpersonal Skills, including clear communication, active listening, and relationship-building with diverse stakeholders.Previous experience in customer-facing roles, preferably within oil and gas, industrial services, or related sectors.Proficiency in basic office software and customer service systems (CRM or ticketing tools is an advantage).Ability to work on-site in Saudi Arabia, manage multiple tasks, and maintain accuracy under time constraints.Fluency in English; Arabic language skills are highly beneficial.Relevant diploma or bachelor’s degree in business, administration, or a related field is preferred.