Customer Service Officer

Customer Service OfficerIndustry: Cloud Technology and IT Solutions

Department: Marketing and SalesReports To: Marketing & Sales Director / Customer Service CoordinatorPosition SummaryThe Customer Service Officer is responsible for receiving customer inquiries and complaints and resolving them promptly and professionally.

Serving as a primary point of contact for the company, the ideal candidate will represent the organization’s standards while maintaining accurate records and handling administrative responsibilities that support the Marketing and Sales department.Key Responsibilities & Tasks1. Customer InteractionReceive, record, and respond to customer inquiries and complaints across various channels in a timely and professional manner.Ensure customer concerns are addressed efficiently and professionally.2. Brand RepresentationHandle customer concerns with diplomacy, empathy, and professionalism, ensuring all interactions reflect the company’s values and standards.3. Policy ComplianceAdhere to and implement all customer service policies and directives established by management.4. ReportingPrepare and submit daily activity reports detailing customer interactions, complaint resolutions, and task completions.5. Quality & Records ManagementMaintain, file, and organize customer service records and quality assurance documents required for internal reviews and audits.6. General Administrative SupportAssist with routine office tasks and perform additional duties assigned by the Customer Service Coordinator or Marketing & Sales Director.Person Specification & QualificationsEducationHigh School Diploma or equivalent; higher qualifications are preferred.ExperienceMinimum of 1 year of experience in customer service or a related administrative role.Technical SkillsProficiency in basic computer applications and document management, including saving, organizing, and retrieving records.Ability to operate standard office equipment, including printers, photocopiers, scanners, packaging machines, and paper shredders.Core CompetenciesCommunication: Excellent verbal and written communication skills, with strong active listening capabilities.Multitasking: Proven ability to manage multiple tasks simultaneously with accuracy and attention to detail.Problem-Solving: Strong problem-resolution skills and the ability to work effectively under pressure.