Customer Service Officer (Institutional Business)

ResponsibilitiesPerform institutional account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulationsHandle and follow up Institutional clients’ enquiries, liaise with external parties and internal staff based on feedbacks gathered from clientsLiaise with clients via email or phone to facilitate and complete the corporate account opening processKnowledge on KYC, AML, CRS and FATCA proceduresAssist the Team Head to establish and enforce service procedures, policies and standardsHandle customer enquiries and complaints in a professional mannerDesign and implement operational procedures complied with internal guidelines and relevant regulatory requirementsHandle Ad-hoc tasks as requiredRequirements 1+ years working experience in related field such as Institutional relationship management, onboarding, client services etcExperience in KYC/AML areas within Finance industry is strongly preferredFamiliar with SFC regulation on KYC and AML requirementsExcellent in client service mindset and interpersonal communication skillSFC type 1 license holder / pass of relevant papers is a mustFluent in Mandarin and English is a must