Customer Service / Operations – Air Freight Forwarding

We are a fast-paced, growing expedited freight forwarder looking for motivated individuals to join our Customer Service and Operations team. We currently have a couple of positions available and are looking for people who can thrive in a busy environment where priorities can change quickly.This is not a position where every day looks the same. Our customers rely on us for time-sensitive and expedited shipments, so we need team members who can multitask, communicate well, think on their feet, and stay organized when things get busy.Work Schedule Options – Second ShiftSunday through ThursdayTuesday through SaturdayFriday through MondayTime Options1pm to 10pm3pm to 12amResponsibilitiesCoordinate and monitor expedited and air freight shipments from pickup through final deliveryCommunicate with customers, drivers, carriers, airlines, and other service providersProvide customers with timely and accurate shipment updatesEnter, update, and maintain shipment information in our transportation management systemSchedule pickups and deliveries and coordinate special handling requirementsTrack shipments and proactively address potential delays or service issuesObtain PODs and other required shipment documentationRespond to customer emails and phone calls in a professional and timely mannerWork closely with other operations team members to ensure proper coverage and smooth handoffsTroubleshoot problems and help find solutions when shipments do not go according to planHandle multiple shipments, emails, phone calls, and priorities simultaneouslyMaintain accurate notes and documentation on all shipmentsAssist with other customer service and operational responsibilities as neededWhat We Are Looking ForStrong computer skills and the ability to learn new systems quicklyExcellent multitasking and organizational skillsStrong written and verbal communication skillsAbility to work in a fast-paced, time-sensitive environmentDependable and detail-orientedComfortable communicating by phone and email with customers, drivers, and vendorsAble to prioritize responsibilities without losing track of detailsProblem-solving mindset and willingness to take ownership of issuesTeam player who is willing to jump in and help wherever neededAbility to remain professional and focused when things get hecticExperiencePrevious experience in air freight forwarding, expedited transportation, logistics, dispatch, or customer service is a plus, but we are also willing to consider the right person who has strong computer skills, a great work ethic, and the ability to learn quickly.About the PositionWe are a very busy expedited freight forwarder, and our business continues to grow. We are looking for people who want to become part of the team, learn the business, and grow with us.We currently have multiple openings, and responsibilities and schedules may vary depending on the position.If you are dependable, computer proficient, enjoy working in a fast-paced environment, and are good at juggling multiple priorities at once, we would love to hear from you.