Customer Service / Operations Manager (m/f/d)

Position Title: Customer Service / Operations Manager (m/f/d) Company: Amarox (Generics pharmaceutical company backed by Hetero Group) Location: Haar near Munich | Scope: Full-time (40h week), Permanent Reporting To: Managing Director / Country Head Germany

Key Responsibilities

Act as the primary point of contact via phone/email for wholesalers, pharmacies, and hospitals.Process and manage end-to-end incoming orders, returns, backorders, and credit notes.Coordinate directly with the logistics provider on shipping and delivery status.Support inventory monitoring by checking stock coverage, batch details, and expiry dates.Assist in maintaining product master data (PZN, pricing) and reconcile it with Lauer-Taxe/IFA.Provide administrative support, including office organisation, invoice checks, and CRM set-up.

Requirements

Completed commercial vocational training or a related business/communication degree.2 to 5 years of experience in order processing, customer service, or commercial administration.Fluent German and good written and spoken English language skills.Confident user of MS Office, particularly Microsoft Excel.Strong communication, time-management, problem-solving, and analytical skills.Prior experience in the pharmaceutical/generics industry or healthcare sector, especially: Knowledge of Lauer-Taxe, IFA, the PZN system and wholesale processesCustomer service, order processing, inside sales or commercial administration