Customer Service Representativ / Customer Service Assistan / Customer Support Specialist

Company Description The MA Asian Studies program at Leiden University offers an advanced academic environment focused on Asia’s growing global significance across business, politics, history, arts, religion, environment, and contemporary culture. The program enables learners to deepen their expertise on China, Japan, Korea, Indonesia, India, and the broader Asian region. Students develop language proficiency that supports professional-level work and study in Asian contexts. The program fosters critical thinking, interdisciplinary perspectives, and research skills for careers in academia, policy, cultural institutions, and international organizations. Applicants join a diverse and intellectually engaged community dedicated to understanding social change and protest in Asia.Role Description The Director of the MA Asian Studies program is responsible for the academic and strategic leadership of the program, ensuring high-quality teaching, research integration, and student experience. This full-time hybrid role is based in Dubai, United Arab Emirates, with some work-from-home flexibility. Day-to-day tasks include overseeing curriculum design and review, coordinating teaching schedules, and supporting faculty in delivering courses aligned with program goals. The Director will guide student recruitment and admissions processes, represent the program in internal and external meetings, and build partnerships with academic, cultural, and policy institutions focusing on Asia. The role also involves managing budgets, monitoring quality assurance processes, mentoring staff, and contributing to communication efforts, such as information sessions and outreach materials.Qualifications Strong academic background in Asian Studies or related disciplines, preferably with a PhD or equivalent research-focused degree.Experience in program leadership or academic administration, including curriculum development and quality assurance in higher education.Proven ability to manage teams, coordinate teaching staff, and mentor colleagues and students in a multicultural environment.Demonstrated engagement with at least one Asian region (e.g., China, Japan, Korea, Indonesia, India), including relevant research, teaching, or professional experience.Advanced communication, stakeholder management, and collaboration skills, with the capacity to represent the program to internal and external partners.Organizational, analytical, and decision-making skills to handle budgeting, planning, and strategic initiatives efficiently.Proficiency in English; knowledge of one or more Asian languages is an advantage.Comfort with hybrid work arrangements and digital tools for teaching, collaboration, and administration.