Customer Service Representative - AT&T - 9/21

Call Center Customer Service RepresentativeJoin our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services. KEY RESPONSIBILITIES:Manage inbound calls with professionalism and enthusiasm while addressing customer inquiriesUtilize your problem-solving skills to troubleshoot and resolve customer issues effectivelyDocument customer interactions and maintain accurate records to ensure continuity of serviceEducate customers about services and promotions to enhance their experienceCollaborate with team members to improve overall service delivery and customer satisfactionJoin us at OneTouch Direct, where your customer service skills can shine!SHIFT:Available shifts may include flexible hours, including evenings and weekends.RequirementsStrong verbal communication and interpersonal skillsA customer-focused mindset and passion for helping othersAbility to work in a fast-paced environment while handling multiple tasksProficiency in computer applications and systemsPrevious experience in customer service or call center preferred but not requiredHigh School Diploma or equivalent is requiredBenefits Full-Time Hours: 40 hours per week schedule GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly! 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! Supportive Environment: Classroom training, plus ongoing support for your success! Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment! Benefits: Health Care Plan (Medical, Dental & Vision) Culture: Diverse, welcoming culture with Employee Resource Groups Referrals: Refer a friend and earn up to $2,000 per person!