Customer Service Representative (Call Center)

Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.Role DescriptionThis is a Full-time, Evening Shift (2 PM- 10 PM) and Night Shift (10 PM - 6 AM), on-site Customer Service Representative role for Commercial Bank located in New Road, Kathmandu, Nepal. The selected candidate will manage customer interactions, address inquiries, resolve complaints, and ensure customer satisfaction across a variety of communication channels, including phone, email, and chat. The role also involves maintaining records of customer interactions, providing accurate information, and contributing to a seamless customer experience.QualificationsBachelor’s degree running or completed in Management fieldsExcellent communication, interpersonal & technical skillsAbility to handle customer queries and provide effective solutionsPositive attitude, patience and empathy towards customersFlexible to work in any shiftsFreshers are highly encouraged to applyMust have own vehicleSkills: customer satisfaction,basic computer skill,banking knowledge,problem solving,communication,customer experience