Customer Service Representative (Call Center)

Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.Role DescriptionThis is a Part-time, (Evening and Night), on-site Customer Service Representative role for Internet Service Provider (ISP) located in Jawalakhel, Lalitpur, Nepal. The selected candidate will manage customer interactions, address inquiries, resolve complaints, and ensure customer satisfaction across a variety of communication channels, including phone, email, and chat. The role also involves maintaining records of customer interactions, providing accurate information, and contributing to a seamless customer experience.QualificationsBachelor’s degree running or completed in IT or related fieldsExcellent communication, interpersonal & technical skillsAbility to handle customer queries and provide effective solutionsPositive attitude, patience and empathy towards customersFlexible to work in any shiftsFreshers are highly encouraged to applyMust have own vehicleSkills: customer satisfaction,customer experience,basic computer skill,problem solving,banking knowledge,communication