Customer Service Representative

Key ResponsibilitiesServe as the primary point of contact for customers regarding asset availability, pricing, lease quotes, and exchange transactions.Support commercial airlines and Maintenance, Repair & Overhaul (MRO) facilities for Aerostructures OE aircraft and engine configurations, including Aircraft on Ground (AOG) situations.Respond promptly and professionally to customer inquiries via phone and email.Coordinate with internal departments including Aftermarket Technical Services, MRO partners, Distribution Centers, Licensing, Finance, Pricing, and other cross-functional teams.Enter, update, and maintain customer and transaction data in Microsoft Dynamics and Salesforce.Ensure accurate documentation and timely processing of customer requests.Deliver exceptional customer service while maintaining attention to detail and accuracy.Required QualificationsBachelor's degree (BA/BS).Minimum of 2 years of customer support or customer service experience.Excellent verbal and written communication skills.Strong organizational and time management skills with the ability to prioritize multiple tasks independently.Proven problem-solving skills and ability to resolve customer issues using established processes and systems.Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.Preferred QualificationsBachelor's degree in Business or Engineering.Previous aerospace or aviation industry experience.Experience creating Power BI reports.Familiarity with Microsoft Dynamics and Salesforce.