Customer Service Representative

About The OpportunityA fast-growing trade and logistics firm operating across the UAE, we specialize in cross-border import/export operations for consumer goods and industrial supplies. With a customer-first ethos, we empower businesses across the region through reliable, timely, and personalized service—backed by a dynamic, on-site team committed to seamless delivery and client satisfaction.Role & ResponsibilitiesHandle inbound and outbound customer inquiries via phone, email, and in-person with professionalism and speed.Resolve complaints, process returns, and escalate complex issues to appropriate departments with clear documentation.Maintain accurate customer records and update CRM systems in real-time to ensure service continuity.Collaborate with logistics and sales teams to track orders, confirm delivery schedules, and proactively inform clients of delays or changes.Upsell or recommend complementary products/services based on customer needs and purchase history.Adhere strictly to company policies and service-level agreements to ensure consistent, high-quality client experiences.Skills & QualificationsMust-HaveCRM software (Salesforce, Zoho, or similar)Microsoft Office Suite (Excel, Outlook, Word)Customer service ticketing systems (Zendesk, Freshdesk, or equivalent)Call center operationsOrder tracking & logistics coordinationConflict resolutionMulti-lingual communication (English + Arabic preferred)UAE work permit eligibilityPreferredExperience in import/export or logistics sectorsFamiliarity with customs documentation or trade compliance basicsBasic knowledge of ERP systems (e.g., SAP, Oracle NetSuite)Benefits & Culture HighlightsStable, on-site role in a growing UAE-based trade company with performance-linked incentives.Training programs to build domain expertise in international commerce and customer retention.Flexible shift options and a collaborative, results-driven team environment.Skills: crm software,documentation,customer service