Customer Service Representative

Company Description Vega Worldwide Logistics is a global freight forwarding company that delivers comprehensive cargo forwarding and shipping services with a strong focus on customer experience. The organization provides logistics solutions by air, ocean, and land, serving clients across diverse industries and regions. Backed by over 25 years of industry experience, the group operates a network of offices across the Middle East, India, China , supported by a worldwide agent network. The company’s expertise includes tobacco logistics and airport GSE handling, offering specialized services within a fast-paced and dynamic operational environment. Team members join a growing, energetic workforce committed to reliable delivery and service excellence.Role: *Customer Service Executive* (Dubai)Job Responsibilities:We are looking for a Customer Service Executive to join our team and provide excellent service to our clients. You will be responsible for below task:·        Provide consistent, high quality customer service to customers.·        Be the first point of contact for all shipping queries and will be responsible for booking, planning of Shipments as per customer SOP, execute as per sales guidelines.·        Be responsible for preparing & sending the P.O. to the vendors and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management.·        Maintaining customer retention and identifying cross sell/up sell opportunities.·        Booking with vendors/ shippers.·        Coordinate and oversee shipping processes, ensuring on-time and accurate deliveriesManage shipping documentation, including customs documentation, compliances for international shipments.·        Query Resolution with Vendors/ Customers/ Key Account Managers- ensure timely resolution and response to customers.·        Responsible for cross sell/up sell, customer retention.·        Follow up on the Outstanding bookings & query resolution from other departments within Company.·        Prepares contracts in line with the Company Policies.·        Record and report the performance of the processes adopted.·        Manage stakeholders for efficient process.Qualification & Experience:·        Bachelor’s degree with 1–2 years of experience in the logistics industry ·        Strong problem-solving skills and attention to detail.·        Ability to multitask, prioritize, and manage time effectively.·        Proficiency in MS Office and CRM Software.Apply now at hr@vegaworldwide.com*www.vegaworldwide.com*