Customer Service Representative

We are seeking a Customer Service Representative to join a leading retail brand in Dubai. The ideal candidate will deliver exceptional customer experiences, support daily store operations, and uphold the company’s service standards.Key ResponsibilitiesCustomer Support — Assist customers in-store and via phone/email, ensuring prompt and accurate responses.Issue Resolution — Handle complaints professionally and provide effective solutions.Sales Assistance — Support customers with product selection, availability checks, and purchase decisions.Store Operations — Maintain store cleanliness, stock displays, and assist with inventory checks.POS Handling — Process transactions, returns, and exchanges accurately.Customer Engagement — Build rapport with customers to enhance loyalty and repeat business.RequirementsExperience — Minimum 1–2 years in customer service, preferably in retail.Communication Skills — Strong verbal and written communication in English; Arabic is a plus.Technical Skills — Familiarity with POS systems and basic computer applications.Customer Focus — Ability to remain patient, empathetic, and solution‑oriented.Teamwork — Collaborative mindset with a positive attitude.Availability — Willingness to work shifts, weekends, and public holidays as required.What We OfferCompetitive salary and benefitsCareer growth opportunities within the retail sectorA supportive and dynamic work environmentTraining and development programs