Customer Service Representative

Role - Customer Service RepresentativeContract - 6 Months Salary - 3500 AEDImmediate Joiners preferred Key ResponsibilitiesCustomer Experience & EngagementAct as the primary point of contact for customersEnsure a positive and seamless customer journey across all touchpointsProactively engage with customers to understand their needs and expectationsIssue Resolution & SupportHandle customer queries, complaints, and escalations efficientlyEnsure timely resolution of issues while maintaining service qualityCoordinate with internal teams to resolve customer concernsCustomer Retention & SatisfactionMonitor customer satisfaction levels and take corrective actionsBuild strong relationships to improve retention and loyaltyIdentify at-risk customers and take proactive measuresFeedback & ImprovementCollect customer feedback and share insights with relevant teamsRecommend process improvements to enhance customer experienceReporting & TrackingMaintain accurate records of customer interactionsTrack KPIs such as customer satisfaction (CSAT), response time, and resolution timeRegardsTASC Recruitment Team