Customer Service Representative

Duration: 12 Months, ContractShift timings: 8:00 am – 4:30 pmWe are seeking a detail-oriented, customer-focused professional to assist with key Asset Management activities related to our rotable pool.KEY RESPONSIBILITIES:Serve as a primary point of contact for customers, providing asset availability details, preparing quotes, and supporting lease and exchange transactions for major rotable components.Support airlines and Maintenance, Repair & Overhaul (MRO) facilities for all Aerostructures OE aircraft and engine configurations, including Aircraft on Ground (AOG) situations.Manage communication with external customers via phone and email to ensure timely, accurate, and professional service.Coordinate internally with Aftermarket Technical Services, MRO partners, Distribution Centers, Licensing, Finance, Pricing, and other functional groups to facilitate smooth transactions.EDUCATION: BA/BSEXPERIENCE/QUALIFICATIONS:2+ years of customer support experience.Exemplary verbal and written communication skillsProficient organizational skills with ability to prioritize and complete tasks with minimal directionAble to solve customer problems utilizing resident processes/systemsFully competent in Excel, Word, Outlook, and PowerPoint.Preferred: Business or Engineering degreePrevious aerospace experienceAbility to create Power BI reports