Customer Service Representative

About the RoleHere at Hype Events we’re looking for a friendly, motivated Customer Service Representative to join our growing support team.This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.You will handle customer face to face, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.Key ResponsibilitiesRespond to customer inquiriesProvide accurate information and resolve issues in a timely mannerMaintain detailed and clear customer recordsWork closely with internal teams to support customer needsFollow company procedures and contribute to service improvementsEnsure a positive customer experience with every interactionAbout YouStrong communication and active listening skillsA calm, supportive and patient approachComfortable working in a fast-paced environmentBasic IT proficiency (MS Office, email, CRM systems)Problem-solving mindset and attention to detailTeam-oriented and eager to learn(No specific qualifications required; all applicants welcome.)What We OfferComprehensive training and ongoing developmentOpportunities for progression into senior support or team lead rolesEmployee assistance programme and wellbeing supportInclusive and supportive workplace cultureHype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto.