Customer Service Representative

Documotion Research, Inc. is a leading manufacturer of innovative linerless labeling solutions with facilities in Columbia, TN and Santa Ana, CA. Our products are used by national, regional, and local restaurant brands to improve drive-thru and takeout operations. As our company continues to grow, we are seeking a Customer Service Representative to support our expanding Sales Department. We offer competitive pay, opportunities for career advancement, and a team-oriented environment for individuals who demonstrate strong work ethic, reliability, and a commitment to excellent customer service.ResponsibilitiesActively monitor the shared sales email account, addressing customer needs when necessary Resolve customer issues, complaints, shipping discrepancies, and product concernsProvide customers with order status updates, tracking information, and estimated delivery datesReview submitted orders for completeness and accuracy before processingEnter customer orders into QuickBooks accurately and efficiently, ensuring pricing, product information, shipping instructions, and customer requirements are correctCoordinate order fulfillment with production, warehouse, and shipping teamsReview shipping paperwork and shipment tasks for accuracyGenerate and process customer invoices Maintain accurate customer records and account information within the CRMUpdate and maintain “Key Account” Excel spreadsheetsCoordinate samples to customersAssist with special projects and process improvements as assignedQualificationsBachelor’s degree preferred, not requiredExperience in B2B customer service, manufacturing, or distributionStrong written and oral communication Highly coachable with the ability to quickly learn new systems and processes, accept constructive feedback professionally, and implement improvements independently.Proficiency with Microsoft Office Suite with a strong emphasis on ExcelExceptional attention to detail and a commitment to maintaining accurate recordsAbility to maintain confidentiality and handle sensitive situations with professionalismCompensation and BenefitsCompensationHourly Rate: $22.00-$26.00/hr, overtime eligible Monthly production bonus of $1.00-$2.00 per hour worked from previous month, based on company and individual performance Compensation will be determined based on relevant experience, skills, and qualifications Medical, Dental & Vision BenefitsBenefits beginning on the 1st of the month following the 60th day of employment401(k) After 1 year of service, employees are eligible to join the company 401(k) PlanDocumotion currently offers a company match of up to 5%Vacation and Holidays Documotion provides holiday pay for 8 holidays per year, plus an additional day on your birthdayTwo weeks of vacation to start that increases with tenure Why Join StickyPOS?Be part of a growing businessJoin an expanding team supporting restaurant brands across the countryMake a visible impactYou'll play an important role in keeping customer orders accurate, resolving issues, and creating a strong customer experienceLearn and grow with usWork closely with Sales, Production, Shipping, and other teams to learn how the business operates, take ownership, and build your skills as the company continues to growWork with a collaborative teamYou'll be part of a hands-on environment where communication, reliability, and follow-through matter