Customer Service Representative

Now Hiring: Customer Service Representative (CSR)Charlotte, NC$18.00/HourFull-Time | Monday-FridayBilingual is a plus!Are you a customer-focused professional looking to grow your career with a stable manufacturing company? We are partnering with a well-established manufacturer in the Charlotte area that is seeking a Customer Service Representative to join their team.This is a great opportunity for someone who enjoys building customer relationships, managing orders, and working closely with production and logistics teams to ensure a seamless customer experience.What You'll Do:✅ Manage customer orders from entry through delivery✅ Respond to customer inquiries via phone and email✅ Provide updates on order status, shipment tracking, and product availability✅ Coordinate with production, warehouse, and shipping teams to meet customer expectations✅ Resolve customer concerns professionally and efficiently✅ Maintain accurate records and customer information within company systems✅ Support account management and administrative customer service functionsWhat We're Looking For:✔ Previous customer service experience required✔ Manufacturing, distribution, logistics, or industrial industry experience preferred✔ Strong communication and problem-solving skills✔ Excellent attention to detail and organizational abilities✔ Proficiency with Microsoft Office Suite✔ Experience with ERP systems is a plus✔ Ability to thrive in a fast-paced environment