Customer Service Representative

About the CompanyWNS, now part of Capgemini, is a global leader in business process management and digital transformation. By combining deep industry expertise with AI, analytics, automation, and cloud technologies, the company helps organizations improve operational efficiency, enhance customer experiences, and accelerate business growth.Job Title: Voice/Chat Process (Associate)Location: PuneExperience: 0-2 Years (Freshers are Encouraged)Working Days: 5 Days a WeekWeekly Off: 2 Rotational Week OffEmployment Type: Full-TimeInterview Mode: Face to Face OnlyJob SummaryWe are looking for enthusiastic and customer-focused Customer Service Associates to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.Key ResponsibilitiesHandle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.Respond to customer inquiries in a professional and timely manner.Resolve customer complaints and escalate complex issues when required.Maintain accurate records of customer interactions and transactions.Provide product, service, and process-related information to customers.Follow company policies, quality standards, and customer service guidelines.Meet individual and team performance targets.Coordinate with internal departments to ensure timely issue resolution.Build and maintain positive customer relationships.Required Skills & QualificationsGraduate/Undergraduates can apply (depending on company requirements).Excellent verbal and written communication skills in English;Basic computer proficiency and familiarity with MS Office.Good problem-solving and interpersonal skills.Ability to work in a fast-paced environment.Customer-centric attitude and willingness to learn.Preferred Qualifications0-2 years of experience in customer service, customer support, BPO, call center, or related roles.Freshers with excellent communication skills are encouraged to apply.Working ConditionsLocation: PuneShift: Rotational shiftsWorking Days: 5 days per weekWeekly Off: 2 rotational week offWhat We OfferCompetitive salary and incentives (if applicable)Training and career development opportunitiesSupportive work environmentGrowth opportunities within the organization