Customer Service Representative

Come Join Us!From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.Start your journey with OBE and help us build the future.The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.Here’s What You’ll Get To DoMaintain broad knowledge of products and services of the organizationDocument customer interactions and transactionsData entry of faxed, emailed, and phoned in orders for productionCoordinate between sales and production to meet customer expectationsMaintain good communication channels with product and support staffCommunicate with customers to determine expected delivery date and time.Coordinate and resolve product or service problemsParticipate in educational opportunities internally and externally to enhance knowledge of product and job skillsRegular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.Any additional duties as assigned by managementWhat We’re Looking ForA minimum of 1 year previous customer service experience in customer facing roleA minimum of 1-2 years experience in construction or manufacturing industry in any settingPreferred experience with AS400, SAPStrong organizational and listening skillsStrong attention to detailGreat ability to work in a team environment and independentlyCoordinate and prioritize work with deadlinesExcellent written and verbal communication skillsStrong ability to read and communicate requirements in fractionsExcellent ability to read, interpret, and understand drawings, blueprints and specificationsUp to 10% of role involves working in a manufacturing floor environmentWhat OBE Offers YouBenefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeedOBE Privacy PolicyOBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.