Customer Service Representative

POSITION:  Full-Time Customer Service Representative LOCATION: 1408 N. Limestone St. Springfield, OH 45503 COMPENSATION: Commensurate with experience NORMAL HOURS OF WORK: 35 – 40 hours weekly, Monday – Saturday with a half day off during the week allowing for flexibility within the branch for schedulingQUALIFICATIONS, EDUCATION and/or EXPERIENCE: ·      High School Diploma or GED·      Ability to provide superior, quality customer service that exhibits professionalism·      Cash handling experience with an accurate balancing record·      Knowledge of Microsoft Word along with letter writing skills·      Excellent organizational skills along with strong verbal and written communication skills ·      Must have the ability to interact comfortably and confidently with the publicRESPONSIBILITIES:·      Answer incoming calls and provide accurate answers to customer inquiries·      Promote the Bank’s products and services; consistently refer bank productsAct with confidence by answering customer questions and own customer issues.·      Accurately balance a teller drawer daily with minimal discrepancies ·      Provide efficient and accurate transaction processing·      Scan checks and perform end of day branch balancing activities·      Perform general secretarial or clerical duties as neededMaintain a position of trust and responsibility by keeping all business confidential.Promote customer satisfaction with a friendly, helpful demeanor and professionalism.Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met·      Assist clients with opening new accounts and performing maintenance on current accounts·      Other duties as may be assigned How to Apply:  Send a resume to Brandy Freyhof @ bfreyhof@ncfsb.com  NCF Savings Bank is an equal opportunity employer and does not discriminate on the basis of his/her sex, race, color, age, sexual orientation, national origin, religion, ancestry, disability, or veteran status. Qualified applicants who are disabled and require special assistance to respond to this employment announcement should contact Brandy Freyhof at 937.471.4590 or bfreyhof@ncfsb.com.