Customer Service Representative

Location: Houston, TXAbout The PositionWe are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.Key ResponsibilitiesGreet customers and provide accurate, friendly assistance in person or over the phone Answer questions about products, services, policies, and account information Help resolve customer concerns and escalate issues when needed Process transactions, orders, payments, or account updates (based on company needs) Maintain a clean, organized workspace and uphold company service standards Document customer interactions in the CRM or system accurately Support team members with daily tasks, administrative duties, and customer follow-up Contribute to meeting service goals, quality standards, and team performance metrics QualificationsStrong verbal communication and interpersonal skills Friendly, patient, and professional demeanor Ability to handle customer concerns with problem-solving and empathy Basic computer and data-entry skills Strong time-management and reliability — consistent attendance is essential Prior customer service, retail, call center, or hospitality experience is preferred but not required Ability to work a full-time schedule (40 hours per week) What We OfferCompetitive pay + bonus structure (if applicable) Comprehensive training to set you up for success Opportunities for advancement into senior roles Supportive, team-oriented environment Who Thrives in This RoleThis position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.Skills: communication skills,technical troubleshooting,customer relationship management,customer service skills,solution-oriented demeanor,crm software,persuasion,customer relationship management (crm),basic computer proficiency,collaboration,tech-savviness,computer skills,sales skills,basic computer skills,listening skills,sales orientation,adaptability,problem-solving,customer interaction,basic,technology navigation,customer engagement,email,organizational skills,calm demeanor,customer,interpersonal skills,product knowledge,team collaboration,computer proficiency,organization,ownership,organizing operations,tech-savvy,problem solving,troubleshooting,collaborative teamwork,crm proficiency,relationship-building,crm systems,problem-solving skills,crm navigation,teamwork,email communication,customer service,active listening,time management,persuasive conversations,communication,sales,excellent communication skills,persuasive conversation,listening,relationship building