Customer Service Representative

Company Description Ravago Americas is part of the global Ravago group, a leading distributor and producer in the polymer and chemicals industry. The group manages over 8,800,000 metric tons of annual polymer sales, serving more than 57,000 active customers through 325+ locations in 60+ countries. Its operations span 50+ manufacturing facilities, including recycling and compounding plants, building sector production sites, and chemical plants and laboratories. Ravago’s growth is supported by a diverse team of more than 10,000 employees who contribute expertise and innovation. Candidates can learn more about the company’s values and global presence by visiting ravago.com.Role Description The Customer Service Representative role at Ravago Americas is a full-time, on-site position based in Baytown, TX. In this role, the representative responds to customer inquiries via phone, email, and other channels, providing timely, accurate information about orders, products, and services. Daily responsibilities include processing orders, updating customer records, coordinating with logistics and sales teams, and resolving issues related to deliveries, billing, and product information. The representative monitors customer satisfaction, identifies opportunities to improve the customer experience, and escalates complex concerns when necessary. This role requires consistent, professional communication and collaboration with internal stakeholders to ensure efficient service and strong customer relationships.Qualifications Ability to deliver high-quality Customer Service and support strong Customer Satisfaction.Experience in Customer Support, including handling inquiries, issues, and follow-up.Understanding of Customer Experience principles and commitment to continuous improvement.Experience working as or with Customer Service Representatives in a business-to-business environment.Strong verbal and written communication skills, with a professional phone and email demeanor.Proficiency in using CRM or ERP systems and common office software (e.g., Microsoft Office).Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.Demonstrated problem-solving skills and the ability to work both independently and within a team.High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is beneficial.Prior customer service experience in manufacturing, distribution, or industrial sectors is a plus.