Customer Service Representative

Pay: $24.00 – $28.00 per hourLocation: 3112 East Las Hermanas St, Compton, CA 90221Workplace Type: On-siteJob Type: Full-timeLanguages: Spanish a plusCompany OverviewDiamond Mattress is a fourth-generation, family-owned and operated company committed to handcrafting mattresses in the USA since 1946. We care about our customers and our products, focusing on quality, value, and promoting the importance of a good night's sleep for your health.About the RoleWe are seeking a full-time, experienced Customer Service Representative to join our California customer service team. This role works closely with and provides key support to the sales team, ensuring our retailer partners are served accurately and on time. The position is central to keeping orders moving smoothly through production — from entry and audit of sales orders, to scheduling, to resolving delivery timing questions and delays — while also managing warranty claims for end consumers.This position is within a fast-paced environment at a growing company, where teamwork and strong relationships are essential. The ideal candidate is well organized, able to manage multiple projects and priorities, and communicates clearly and effectively.QualificationsComputer skills: Excel, Word, OutlookStrong multi-tasking abilitySelf-learnerOrganized, with strong follow-up abilitiesListens well and effectively resolves conflictEnjoys interacting with people in all different areas, including customers and other team membersCommunicates clearly and effectivelyPositive attitudePrior customer service or order management experience preferredDuties and ResponsibilitiesProvide excellent customer service to create memorable experiences for retailers and end consumersAssist the sales team by supporting retailer accounts and helping ensure orders are handled accurately and on timeEnter and audit sales orders for production, verifying accuracy of SKUs, product benefits, and order detailsAssist with scheduling orders for production and work closely with shipping to ensure products are shipped on timeAnswer questions from retailers and sales reps regarding delivery timing, and proactively communicate any delaysHandle warranty claims and processing, including working directly with end consumers to help resolve their concernsResolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolutionWork in a fast-paced, goal-oriented environment while ensuring compliance with department policies and proceduresUnderstand multiple SKUs and multiple levels of product benefits to support accurate order entry and customer questionsBe a warm, friendly team player who supports other departments as neededBenefitsHourly pay plus bonus opportunityStrong health insurance plan options (includes dental & vision)Life insurance401(k) with 3% employer contributionVacation & sick pay10 paid holidays throughout the year (including your birthday)A great team to work with