Customer Service Representative

Customer Support Agent Location: Abu Dhabi, UAEWork Model: On-siteExperience: 1–3 yearsKashtat is looking for a Customer Support Agent to join our team in Abu Dhabi and provide an excellent support experience for our customers.Key ResponsibilitiesRespond to customer inquiries through different communication channels.Handle customer complaints and resolve issues professionally and efficiently.Provide accurate information about Kashtat’s services, offers, and processes.Follow up on customer requests and ensure timely resolution.Coordinate with internal teams and partners when needed.Maintain accurate records of customer interactions and reported issues.Identify recurring customer issues and share feedback with the relevant teams.Requirements1–3 years of experience in Customer Support or Customer Service.Excellent communication and problem-solving skills.Customer-focused with a professional and positive attitude.Excellent command of Arabic and English, both written and spoken.Strong ability to handle customer complaints and challenging situations.Comfortable working in a fast-paced environment.Must be currently based in the UAE.Willing to work on-site in Abu Dhabi.What We’re Looking ForA proactive, patient, and customer-focused individual who can represent Kashtat professionally and ensure a smooth and positive customer experience.