Customer Service Representative

Company Description iSON Xperiences is a customer engagement leader that combines advanced AI technologies with human-centered service to help businesses deliver seamless, empathetic interactions. The company focuses on transforming operations through AI-powered solutions that enhance efficiency, scalability, and service quality. As pioneers in AI-driven customer engagement, iSON Xperiences supports organizations in creating meaningful connections that go beyond traditional automation. Team members join a future-focused environment where innovation, customer experience, and human connection are at the core of the business.Looking for an exciting opportunity in Customer Support? We are hiring Freshers & Experienced candidates for our UAE Voice Process in Bangalore.📍 Location: Roopena Agrahara, Bommanahalli, Bangalore🕐 Shift: Rotational Shifts🌍 Process: UAE – Voice Process🗣️ Languages: English & Hindi💰 Salary:• Freshers – ₹25,000• Experienced – ₹28,000Roles & Responsibilities:• Handle customer calls professionally and provide timely assistance.• Understand customer queries and provide accurate resolutions.• Resolve customer concerns while ensuring a positive customer experience.• Maintain proper records of customer interactions in the system/CRM.• Escalate unresolved or complex issues to the appropriate team.• Maintain required quality standards and customer satisfaction levels.• Meet performance metrics such as Quality, AHT, CSAT & Adherence.• Follow company policies and process guidelines.• Be flexible to work in rotational shifts.