Customer Service Representative

We are currently recruiting for a Customer Service Representative to join our Customer Experience team based at our Notting Hill offices.bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell.We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW.If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!Key Responsibilities:Process and work through customer enquiries on all channels, including live chat, email, telephone, and social media platforms to the highest of standards on a daily basisDemonstrate exceptional product knowledge as well as accurately explaining features and benefits of bloobloom lenses and framesOversee the complete lifecycle of orders and provide consistent after-sale assistanceBe the voice of the customer and advocate customer needs/issues cross-departmentallyBe creative and constantly consider new ways to help us provide the best possible customer serviceWho You Are:You’re a passionate people person and like engaging with customersYou’re driven and self motivated - you want to excel at what you do!You thrive in a multitasking environment and can organise your time efficientlyYou believe in understanding a customer’s pain, building value and solving problemsYou are a team player who works and engages with others to achieve resultsYou are a strategic thinker and like to offer new ideas/solutions to improve thingsEssential Skills & Experience:Excellent verbal and written communication skills and the English languageA customer-centric mindset and approachExperience working in a Customer Success/Service teamEfficient multitasking and prioritisation skillsAbility to learn and use new software and platforms quickly and efficientlyPrevious experience in the Optical industry would be a bonusKey Benefits:Opportunity to join a fast-growing and ambitious startupWork with a friendly team of highly motivated individualsExceptional scope for progression and developmentAn environment where you are listened to and can actually have an impactGreat West London location - 10 min walk to Portobello RoadSpacious and modern offices, with excellent facilitiesRegular company socials and eventsFree spectacles and sunglasses for you, and discounts for family and friends22-day Holiday + Bank HolidaysCompetitive salary depending upon experienceFurther Information:Type of contract: Full timeLocation: London, United KingdomWorking Hours: 40 hours per week Monday to Friday