Customer Service Representative

We’re looking for a friendly, organized, and solutions-oriented Customer Service Representative to join a fast-paced fashion and lifestyle brand. This role will primarily support e-commerce customers while also assisting with orders, returns, 3PL communication, inventory, and day-to-day office operations.The ideal candidate is a strong communicator who enjoys problem-solving, can manage multiple priorities, and is comfortable working across customer service and e-commerce platforms.Key Responsibilities:Manage customer inquiries through Zendesk via email, chat, and phone.Assist customers with orders, returns, exchanges, sizing, and styling.Resolve customer complaints and escalated issues professionally and efficiently.Update customer orders, accounts, refunds, and promotional codes.Process returns, exchanges, refunds, and chargeback documentation.Communicate with the 3PL regarding unfulfilled, canceled, and updated orders.Sync invoices and tracking information back to Shopify.Document customer interactions and claims within CRM systems.Partner with internal teams to flag product defects and customer concerns.Assist with inventory organization, deliveries, and Archive Sales.Coordinate carrier pickups and drop-offs and support general office organization.Qualifications:1+ year of customer service or related experience.Bachelor’s degree in Business, Operations, or a related field preferred.Strong written and verbal communication skills.Excellent organization, multitasking, and attention to detail.Strong problem-solving skills and a customer-first mindset.Comfortable working in a fast-paced, collaborative environment.Experience with Shopify and/or ApparelMagic is a plus.Zendesk and CRM experience is highly preferred.