Customer Service Representative

Client Support Assistant - Permanent | Sydney CBDJoin a fast-growing payments business and play a key role supporting clients with their day-to-day service needs. This is a customer-focused role suited to someone who enjoys problem-solving, clear communication and taking ownership of enquiries through to resolution.Location: Sydney CBD (on-site)Type: Permanent, full-time (40 hours/week)Salary: Circa $70,000 + SuperThe roleYou will act as a key point of contact for Australian clients, helping them with account enquiries, payment products and general service requests.Working closely with the wider customer operations team, you’ll manage enquiries through phone, email and internal systems, troubleshoot administrative and technical issues, and ensure clients receive prompt and professional support.Key responsibilitiesRespond to client enquiries and manage requests received through phone, email and internal systemsHandle escalated queries and resolve administrative or technical issuesProvide clear information and guidance across the company’s payment products and servicesProcess account changes, including bank details, addresses and changes of ownershipCoordinate requests for additional payment terminals and product featuresSupport clients with new product applications and ensure they understand how to use their servicesFollow up with clients who have not started transacting and help resolve any issues preventing activationManage cancellation requests, understand the reasons behind them and identify opportunities to retain clientsMaintain accurate records of client interactions, transactions, requests and complaintsWork with internal teams to coordinate solutions and ensure timely follow-upMeet agreed service standards and contribute to an excellent overall client experienceFollow relevant risk, compliance and operational processesAbout youPrevious experience in customer service, contact centre, banking, payments or a similar support environmentConfident communicating with clients over the phone and via emailA calm, positive and solutions-focused approachComfortable managing complaints and more complex service enquiriesStrong attention to detail when processing account information and client requestsAble to manage multiple priorities and follow through on commitmentsA genuine interest in delivering a high standard of client serviceReliable and happy working from an on-site Sydney CBD office in a fantastic work settingWhat’s on offerPermanent opportunity with stability and clear structureSpacious and modern Sydney CBD officesSupportive and collaborative team environmentComprehensive training across payment products and servicesExposure to different areas of client operations and account supportOpportunity to build valuable experience within the growing payments sectorApply nowIf you’re interested, click “Apply” or reach out for a confidential discussion.